Privacy Policy — Larrg
Last updated: March 2026
1. Introduction
Larrg Pty Ltd (ABN 31 678 805 000) ("Larrg", "we", "us", "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and otherwise handle personal information in connection with our website, products, and services.
2. What Personal Information We Collect
We may collect the following types of personal information:
Name and contact details (email address, phone number)
Business information (company name, ABN, role/title)
Usage and technical data (IP address, browser type, pages visited)
Survey and research responses
Any other information you voluntarily provide to us
We do not collect sensitive information (as defined under the APPs) unless required and with your explicit consent.
3. How We Collect Personal Information
We collect personal information:
Directly from you when you use our website, register for an account, contact us, or complete a survey or form
Automatically through cookies and analytics tools when you visit our website (see our Cookie Policy for details)
From third parties, where permitted by law
We will only collect personal information by lawful and fair means.
4. Why We Collect Personal Information
We collect and use personal information for the following purposes:
Providing and improving our products and services
Communicating with you about your account or enquiries
Conducting research and analytics (including aggregated, anonymised survey analysis)
Complying with our legal obligations
Marketing and promotional communications (where you have consented)
We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.
5. Survey Data
Where you participate in a Larrg survey, your responses are used for research and product development purposes only. Survey responses are aggregated and reported anonymously — no individual response will be attributed to you or shared with any third party in an identifiable form.
6. Disclosure of Personal Information
We may disclose your personal information to:
Service providers and technology partners who assist us in operating our business (e.g., cloud hosting, analytics, survey platforms)
Professional advisors (lawyers, accountants) where necessary
Regulatory bodies or law enforcement agencies where required by law
We do not sell your personal information to third parties.
Overseas disclosure: Some of our service providers may be located outside Australia, including in the United States and the European Union. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.
7. Storage and Security
We store personal information on secure servers and take reasonable technical and organisational measures to protect it from loss, theft, unauthorised access, disclosure, copying, use, or modification.
We will only retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer required, personal information is securely destroyed or de-identified.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date.
To make an access or correction request, please contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with our obligations under APP 12 and APP 13.
9. Complaints
If you believe we have handled your personal information in a way that does not comply with the APPs, you may lodge a complaint with us by contacting us using the details in Section 10.
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Contact Us
For privacy enquiries, access requests, corrections, or complaints, please contact contact@larrg.com, 81-83 Campbell St, Surry Hills, NSW 2010, Australia
11. Changes to This Policy
Larrg may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically. Material changes will be notified to you where practicable.
Privacy Policy — Larrg
Last updated: March 2026
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website operators.
When you visit our website, we may place cookies on your device for the following purposes:
Essential Cookies These cookies are necessary for the website to function and cannot be disabled. They include cookies that enable you to navigate the site and use its features.
Analytics and Performance Cookies These cookies help us understand how visitors interact with our website by collecting information anonymously. We use this data to improve the website's performance and user experience. We may use tools such as Google Analytics for this purpose.
Functional Cookies These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced, personalised features.
Marketing and Targeting Cookies Where you have consented, these cookies may be used to deliver content and advertisements relevant to your interests, and to measure the effectiveness of marketing campaigns.
Some cookies on our website are set by third-party service providers, including analytics and advertising partners. These third parties may collect information about your online activities across different websites. We do not control these cookies and recommend reviewing the relevant third-party privacy policies for more information.
You can control and manage cookies in several ways:
Please note that disabling certain cookies may affect the functionality of the website.
